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info@at-dsg.com
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Payment Information

At AT-DSG, we provide secure and flexible payment methods tailored to the needs of automotive workshops, retailers, and professionals across the European market.

Available Payment Methods

1. Bank Transfer (SEPA)
The standard method for our B2B clients. Once you place an order, you will receive a proforma invoice with our bank details. Spare parts are dispatched immediately after the payment is credited to our account.

2. Credit & Debit Cards (Visa / Mastercard)
We accept all major credit and debit cards. All transactions are processed through a secure gateway with 3D-Secure protocols to ensure maximum safety for your financial data.

3. PayPal
Use your PayPal account for instant payment confirmation. This is the fastest way to process your order and get your transmission parts on the road.

4. Purchase on Invoice (Net Terms)
For registered long-term partners and authorized service centers, we offer purchase on invoice subject to a credit check. Contact our support team to apply for this payment option.

Security & Data Protection

All payments are handled via encrypted SSL connections. We do not store sensitive credit card information on our servers. Your security is our top priority when sourcing high-end gearbox components.

Information for EU Businesses

Please provide your valid VAT identification number during registration. This allows us to process your order as a tax-free intra-community delivery for eligible business customers within the European Union.

Returns & Warranty Claims

AT-DSG accepts returns exclusively in cases of confirmed manufacturing defects. Returns based on incorrect selection, incompatibility, or change of mind are not accepted.

To initiate a warranty claim, all of the following conditions must be met:

  • Defect confirmed by a specialized service center — A formal defect report must be issued by a certified automotive transmission repair facility or an official dealer service department. The diagnosis must confirm that the defect is of manufacturing origin and was not caused by improper installation, mechanical damage, or external factors.
  • Dealer-level diagnostic equipment — The inspection must be performed using manufacturer-approved or dealer-grade diagnostic tools (e.g., ODIS, ISTA, DAS, Tech2, or equivalent), and the results must be documented in the report.
  • Supporting documentation — The return must be accompanied by: the original purchase invoice, the official defect report with service center stamp and signature, and the part in its original or undamaged packaging.
  • Return request timeline — A return request must be submitted to our team within 14 days of receiving the diagnostic conclusion.

Claims without proper documentation, parts showing signs of improper installation, or cases where dealer-level equipment was not used for diagnosis will not be considered.

For warranty and return inquiries, contact us at info@at-dsg.com.